Airport Taxi Scams You Need To Know About

There’s nothing worse than being hit with an unexpectedly high fare after a holiday. Here’s how to avoid the sting of a scam.

We’re pretty savvy when it comes to international travel, looking up local scams and keeping a sharp eye open. But what about in our own country? Rideshare and airport taxi scams at main terminals around Australia are not uncommon. Here’s what to look out for.

Book through the actual taxi service

I once booked a taxi through a website which was essentially Webjet for taxis. Except, of course, the price wasn’t shown. I’m usually a carshare fan, but there weren’t many around my area at the time and I needed to book in for an early morning flight.

My taxi arrived on time, and it was a legitimate and common brand you see around Sydney. So where was the scam? What was usually an approximately $20 fare had been inflated to $60. Luckily, my driver was a lovely and honest man who asked me if the fare was ok when I got in the taxi. When I was shocked, he wanted me not to book through a third party, as they charge an outrageously high price for the privilege that doesn’t put any extra dimes in the taxi driver’s pockets.

lights on top of two taxis against city lights — Book through official channels, not a third party. (Image: Lexi Anderson)

Keep an eye on the meter

If you’ve ever been shocked by the number on the meter at the end of a trip, there’s a possibility you were hit with the ‘jump up’ fare scam. This one is even trickier because most of us would never argue with the official taxi meter. The thing is, while some add-ons should be expected (like airport surcharge and sometimes tolls), if the change in fare is sudden, high and unexplained it could be a scam.

For example, one passenger recounts a $20 jump-up in the fare from one suburb to the next in Sydney. When the driver was asked to explain what the extra fees were, they admitted to ‘driving for a friend’ (ie, driving illegally) and offered a discount on the official fare. All of these reactions are red flags, don’t be fooled.

taxi crossing a bridge — Look out for unexplainable jumps in the fare. (Image: Zac Ong)

Beware of false fees

Fairly, if you make your carshare driver wait for you at the pickup location, they’re able to charge an extra fee. According to Uber’s guidelines, that wait has to be at least two minutes to apply. What some riders have noticed, however (particularly in Melbourne), is that a wait fee was added even though they were standing at the agreed pickup spot before they even booked a driver. The best part about rideshares is that when you do come across false fare charges like this, you’re usually able to get that extra money refunded when you complain via the app.

Other fees that can be added when necessary also include surge fees, toll fees and length of ride fees. While these can be added, there are stipulations. For example, surge fees should be shown before you book the Uber. Prices might change slightly, but should only be minimal (I personally have found DiDi to be much better at honest upfront pricing, though). Read the guidelines for the rideshare you’re using and be aware of any extra fees.

Another example is the time my driver missed the turn-off twice, despite my directions (and his satnav) and then charged me for the extra time it took him to loop back around and correct his mistake.

passenger view of an uber driver — Check your fee breakdown and dispute unfair additions. (Image: Paul Hanaoka)

Look out for fake cancellation scams

Sorry Melbourne, but this is another one mostly reported in the Victorian capital (although it’s also definitely happened to me in Sydney). After you’ve booked your fare, a scammer will accept your ride, make you wait for them, but then veer off-route at the last minute. Why? So they can claim they’re waiting for you, even though you’re at the agreed pickup location and there are no drivers in sight. Even after a chat in the app, they’ll drive around a little more ‘looking’ for you, just to do the same thing. After all this waiting for you, they’ve made it look like need to cancel the fare, which gets them an instant $10 cancellation fee, and you can’t contact them any more to dispute it. If that happens to you, immediately report the scam to Uber to get your $10 back.

someone booking a ride through the uber app — Look out for cancellation scams. (Image: Charles Deluvio)

Never pay upfront

This taxi scam may be one you know to look out for overseas, but it’s commonly reported in Australia as well. You should never be asked to pay in cash upfront, that means it’s a scam and they may be overcharging you, or just avoiding paying their own fees.

Don’t be tricked by a ‘broken’ EFTPOS machine

Along a similar vein, some passengers have reported arriving at their destination, only to be told the EFTPOS machine isn’t working and being handed an alternative machine to swipe their card through. Next minute, a $10 fare has been charged as a $90 one. Always make sure you’re offered a regular and official payment method.

glimpse of a taxi crossing a bridge — There should be no surprises in the fare. (Image: Guillaume Fandre)

Video credit: Tourism Australia

From coast to mountains, hiking in Gippsland offers a stunning array of landscapes, with trails that take you deep into the region’s heritage.

I step out onto the sand and it cries out underfoot. Kweek! I take another step and there’s another little yelp. Screet! Picking up the pace, the sounds follow me like my shadow, all the way down to the water. It’s obvious how this spot got its name – Squeaky Beach – from the rounded grains of quartz that make the distinctive sounds under pressure.

For many, Wilsons Promontory National Park is the gateway to Gippsland , and the best way to explore it is by walking its network of hiking trails, from coastal gems such as Squeaky Beach through to the bushland, among the wildlife. But it’s still just a taste of what you’ll find on foot in the region.

Venture a bit further into Gippsland and you’ll discover the lakes, the rainforest, and the alpine peaks, each changing with the season and offering summer strolls or winter walks. Just like that squeaky sand, each step along these trails has something to tell you: perhaps a story about an ancient spirit or a pioneering search for fortune.

The best coastal hikes in Gippsland

sunset at Wilsons Promontory National Park — Wilsons Promontory National Park is a sprawling wilderness with many coastal bushland trails. (Image: Mark Watson)

Wilsons Promontory National Park (or ‘The Prom’, as you’ll end up calling it) is an easy three-hour drive from Melbourne, but you might ditch the car when you arrive, with much of the park’s 50,000 hectares accessible only by foot. From the inky water of Tidal River (dyed dark purple by abundant tea trees), I like the easy walks along the coast, among lichen-laden granite boulders, to golden beaches and bays.

a couple on Mount Oberon — Panoramic views from the summit of Mount Oberon. (Image: Everyday Nicky)

The trail to the panoramic views at the summit of Mount Oberon is a bit harder, up steep timber and granite steps, but it’s a popular 6.8-kilometre return. The more remote hikes are found through the open banksia and stringybark woodland of the park’s north, or along the multi-day Southern Circuit , which ranges from about 35 to 52 kilometres, with sunrises and sunsets, kangaroos and cockatoos, and maybe even whales.

a golden sand beach at Wilsons Promontory National Park — Walk ‘The Prom’s’ golden sand beaches. (Image: Tourism Australia/Time Out Australia)

You might also see whales on the George Bass Coastal Walk , even closer to Melbourne on the western edge of Gippsland. This dramatic seven-kilometre trail along the clifftops takes in sweeping views of the wild ocean, occasionally dipping down from grassy green hills to coastal gullies and a secluded beach. It also now links into the Bass Coast Rail Trail for an extra 14 kilometres.

Over at the eastern edge of Gippsland, in Croajingolong National Park, you can wander along the lakeshores beneath koalas and around goannas (I keep my distance since one chased me here!). For those who are even more adventurous, the park is also the starting point for the 100-kilometre Wilderness Coast Walk , usually done over seven days.

the Croajingolong National Park, Gippsland — Wander along the lakeshores in Croajingolong National Park. (Image: Tourism Australia)

The best bush hikes in Gippsland

the Baw Baw National Park — The alpine heath of Baw Baw National Park. (Image: Everyday Nicky)

Deep in the Long Tunnel Extended Gold Mine at Walhalla, mining guide Richard tells me how this small town in the mountains east of Melbourne boomed when prospectors found gold here in 1862. These days, you’ll find most of the town’s treasure – its heritage – above ground, with the Walhalla Tramline Walk a wonderful way to explore it.

Just seven kilometres long, the walk takes you through decades of Gold Rush history, following the original rail trail from lush bushland to the mining sites, and through the charming village of just 20 residents with its wooden cottages and old shopfronts adorned with turn-of-the-century advertising posters. Blazing a trail where trailblazers once opened up the region, this is also the starting point for the 650-kilometre Australian Alps Walking Track.

Nearby, Baw Baw National Park has walks through gnarled snow gums and alpine heaths that show off the colourful wildflowers in summer and the pristine carpet of white in winter. Several trails are perfect for snowshoes, including a 45-minute route from St Gwinear up to vast views across the Latrobe Valley.

Further up into the mountains, the Toorongo and Amphitheatre Falls Loop Walk is an easy 2.2-kilometre path that serenades you with the sound of flowing water as you pass mossy rocks and tree ferns en route to two sets of waterfalls cascading over boulders in the remote wilderness.

The best cultural hikes in Gippsland

the Mitchell River National Park, Gippsland — Hike the Mitchell River National Park. (Image: Parks Victoria/Grace Lewis)

Across a pool in a natural sandstone amphitheatre, deep within a cave behind a waterfall, it’s said the Nargun has its lair. A fierce creature, half human and half stone, that abducts children and can’t be harmed by boomerangs or spears, the story of the Nargun has been told around the campfires of the local Gunaikurnai people for generations.

As a culturally significant place for women, hikers are asked not to go into the Den of Nargun, but a 3.4-kilometre loop walk leads you through a rainforest gully to the entrance where you can feel the powerful atmosphere here in Mitchell River National Park , along Victoria’s largest remaining wild and free-flowing waterway.

the bee-eaters at Mitchell River National Park — Bee-eaters at Mitchell River National Park. (Image: Parks Victoria/Grace Lewis)

The Den of Nargun is part of the Bataluk Cultural Trail , a series of important traditional Gunaikurnai sites through central Gippsland. Another location is Victoria’s largest cave system, Buchan Caves Reserve, with trails to important archaeological sites of human artefacts up to 18,000 years old. The FJ Wilson Interpreted Walk includes the naturally sculpted white limestone steps of the 400-metre-long Federal Cave, while the Granite Pools Walk goes among tall timber and moss-covered gullies.

the ancient rainforest of Tarra-Bulga National Park — The ancient rainforest of Tarra-Bulga National Park. (Image: Josie Withers)

Also important to the Gunaikurnai people is Tarra-Bulga National Park , known for its ancient myrtle beeches and enormous mountain ash trees. Just 40 minutes return, the Tarra Valley Rainforest Walk offers a taste of this verdant landscape, while the Grand Strzelecki Track takes you deep into the lost world of forest giants on an epic 100-kilometre trail rich with tradition.

A traveller’s checklist

Staying there

the WildernessRetreats in The Prom — Wilderness Retreats in The Prom. (Image: Christian Pearson)

Wilderness Retreats in Wilsons Promontory offers glamping-style tents with luxurious queen beds. Star Hotel is a reconstruction of a Gold Rush-era hotel from 1863 in the heart of heritage Walhalla. Caves House is a historic three-bedroom house with views over the Buchan River.

Eating there

the Carrajung Estate, Gippsland — Enjoy a post-hike lunch at Carrajung Estate. (Image: Everyday Nicky)

Kilcunda General Store serves great coffee and meals of local produce at the George Bass Coastal Walk. Alpine Trout Farm is located near Toorongo Falls in Noojee. Fish for your own lunch and barbecue it with the provided cookware.

Carrajung Estate is a short drive from Tarra-Bulga National Park. The winery’s restaurant offers a seasonal menu of regional ingredients and you can stay at The Lodge.

a seafood feast at Carrajung Estate, Gippsland — The table is set for a seafood feast at the estate.