Airport Taxi Scams You Need To Know About

There’s nothing worse than being hit with an unexpectedly high fare after a holiday. Here’s how to avoid the sting of a scam.

We’re pretty savvy when it comes to international travel, looking up local scams and keeping a sharp eye open. But what about in our own country? Rideshare and airport taxi scams at main terminals around Australia are not uncommon. Here’s what to look out for.

Book through the actual taxi service

I once booked a taxi through a website which was essentially Webjet for taxis. Except, of course, the price wasn’t shown. I’m usually a carshare fan, but there weren’t many around my area at the time and I needed to book in for an early morning flight.

My taxi arrived on time, and it was a legitimate and common brand you see around Sydney. So where was the scam? What was usually an approximately $20 fare had been inflated to $60. Luckily, my driver was a lovely and honest man who asked me if the fare was ok when I got in the taxi. When I was shocked, he wanted me not to book through a third party, as they charge an outrageously high price for the privilege that doesn’t put any extra dimes in the taxi driver’s pockets.

lights on top of two taxis against city lights — Book through official channels, not a third party. (Image: Lexi Anderson)

Keep an eye on the meter

If you’ve ever been shocked by the number on the meter at the end of a trip, there’s a possibility you were hit with the ‘jump up’ fare scam. This one is even trickier because most of us would never argue with the official taxi meter. The thing is, while some add-ons should be expected (like airport surcharge and sometimes tolls), if the change in fare is sudden, high and unexplained it could be a scam.

For example, one passenger recounts a $20 jump-up in the fare from one suburb to the next in Sydney. When the driver was asked to explain what the extra fees were, they admitted to ‘driving for a friend’ (ie, driving illegally) and offered a discount on the official fare. All of these reactions are red flags, don’t be fooled.

taxi crossing a bridge — Look out for unexplainable jumps in the fare. (Image: Zac Ong)

Beware of false fees

Fairly, if you make your carshare driver wait for you at the pickup location, they’re able to charge an extra fee. According to Uber’s guidelines, that wait has to be at least two minutes to apply. What some riders have noticed, however (particularly in Melbourne), is that a wait fee was added even though they were standing at the agreed pickup spot before they even booked a driver. The best part about rideshares is that when you do come across false fare charges like this, you’re usually able to get that extra money refunded when you complain via the app.

Other fees that can be added when necessary also include surge fees, toll fees and length of ride fees. While these can be added, there are stipulations. For example, surge fees should be shown before you book the Uber. Prices might change slightly, but should only be minimal (I personally have found DiDi to be much better at honest upfront pricing, though). Read the guidelines for the rideshare you’re using and be aware of any extra fees.

Another example is the time my driver missed the turn-off twice, despite my directions (and his satnav) and then charged me for the extra time it took him to loop back around and correct his mistake.

passenger view of an uber driver — Check your fee breakdown and dispute unfair additions. (Image: Paul Hanaoka)

Need tips, more detail or itinerary ideas tailored to you? Ask AT.

Look out for fake cancellation scams

Sorry Melbourne, but this is another one mostly reported in the Victorian capital (although it’s also definitely happened to me in Sydney). After you’ve booked your fare, a scammer will accept your ride, make you wait for them, but then veer off-route at the last minute. Why? So they can claim they’re waiting for you, even though you’re at the agreed pickup location and there are no drivers in sight. Even after a chat in the app, they’ll drive around a little more ‘looking’ for you, just to do the same thing. After all this waiting for you, they’ve made it look like need to cancel the fare, which gets them an instant $10 cancellation fee, and you can’t contact them any more to dispute it. If that happens to you, immediately report the scam to Uber to get your $10 back.

someone booking a ride through the uber app — Look out for cancellation scams. (Image: Charles Deluvio)

Never pay upfront

This taxi scam may be one you know to look out for overseas, but it’s commonly reported in Australia as well. You should never be asked to pay in cash upfront, that means it’s a scam and they may be overcharging you, or just avoiding paying their own fees.

Don’t be tricked by a ‘broken’ EFTPOS machine

Along a similar vein, some passengers have reported arriving at their destination, only to be told the EFTPOS machine isn’t working and being handed an alternative machine to swipe their card through. Next minute, a $10 fare has been charged as a $90 one. Always make sure you’re offered a regular and official payment method.

glimpse of a taxi crossing a bridge — There should be no surprises in the fare. (Image: Guillaume Fandre)

Makers, bakers, artists, chefs, crafters – Ballarat and its surrounds are overflowing with creative spirits. All dedicated to keeping traditional skills alive for a city that is humming with artful energy.

Modern makers: a new generation of artists and artisans

“Keeping craft alive is a noble cause,” says Jess Cameron-Wootten, a charming and passionate master leathercrafter and cordwainer, who handmakes traditional leather boots and shoes in Ballarat’s old Gun Cotton Goods Store.

Ballarat was recognised in 2019 as a UNESCO Creative City of Craft and Folk Art, and today it’s a place where craft traditions converge with contemporary needs. Nothing quite captures this convergence as a visit to Wootten, the workshop and store of Jess Cameron-Wootten and his partner Krystina Menegazzo.

heritage buildings in Ballarat — Ballarat’s streets are lined with heritage buildings. (Image: Matt Dunne)

Jess’s father was an artisan bootmaker, or cordwainer. Now Jess and Krys and their small team of artisans continue the tradition, but with a modern spin. The company’s boots and shoes, made completely from scratch, are renowned for their quality and longevity. Wootten also craft shoes, bags, belts, leather aprons, wallets and more.

Cosy beanies, gloves, alpaca socks, “unbreakable” shoelaces and various other goods – many from local craftspeople and small-scale makers – fill the shop’s shelves. “We’re always happy to support a mate,” says Jess. “People love to see the workshop and where things are made. Our clients care about quality and sustainability,” Krys comments. The company slogan ‘Made for generations’ says it all.

Ruby Pilven’s ceramics at Ross Creek Gallery. (Image: Tara Moore)

For Ruby Pilven, craft is also in the DNA – both her parents were potters and with her latest porcelain ceramics, Ruby’s young daughter has been helping add colour to the glazes. “I grew up watching my parents in the workshop – I’ve always been doing ceramics,” she says, although her Visual Arts degree was in printmaking. That printmaking training comes through particularly in the rich layering of pattern. Her audacious colour, unexpected shapes and sudden pops of 12-carat gold are contemporary, quirky – and joyful.

You can see Ruby’s handcrafted ceramics, and work by other local and regional artists, at Ross Creek Gallery, a light-filled space surrounded by serene bushland, across from the mudbrick house her parents built in the 1980s. A 10-minute drive from Ballarat, it’s a tangible link to the region’s well-established craft traditions.

How Ballarat is preserving the past

artisans making crafts at the Centre for Rare Arts and Forgotten Trades, Ballarat — The Centre for Rare Arts & Forgotten Trades holds workshops to preserve crafts and skills.

While tradition is ongoing, there’s a danger that many of these specific type of skills and knowledge are fading as an older generation passes on. Step forward the Centre for Rare Arts and Forgotten Trades.

The seven purpose-built studios occupy a fabulous modern building adjacent to Sovereign Hill, with state-of-the-art facilities, enormous windows and landscape views across to Warrenheip and Wadawurrung Country.

artisanal works at the Centre for Rare Arts and Forgotten Trades, Ballarat — Check out artisanal works at the Centre for Rare Arts and Forgotten Trades.

Practising artisans run hands-on workshops. Fancy making your own medieval armour? Or trying your hand at blacksmithing, spinning wool, plaiting leather, weaving cane or craft a knife? Book a class and learn how. “It’s about creating awareness and also sharing knowledge and skills before they are lost,” explains Deborah Klein, the centre manager.

A city steeped in food and flavours

Chef José Fernandez preparing American streetfood at Pancho — Chef José Fernandez creates vibrant South American street food at Pancho. (Image: Ballarat Tourism)

One skill that hasn’t been lost is that of cooking. Ballarat’s burgeoning gastronomy scene runs the gamut from an artisan bakery (the atmospheric 1816 Bakehouse) to cool coffee shops, speakeasy cocktail bars and distilleries to fine-dining venues. But I’m still surprised to find Pancho, José Fernandez’s South American street food restaurant, serving fried cheese tequeños, fiery fish tacos, Argentinian grilled chicken.

The room is as lively as the food – a whirl of colour filled with gifted and thrifted paintings, photos, tchotchkes (trinkets), plants. There’s a Mexican abuela aesthetic going on here. Even before the music and mezcal kick in, it’s fun. Heads up on the drinks menu – an authentic selection of mezcal, tequila, South American wines and Mexican cerveza.

a cocktail at Itinerant Spirits, Ballarat — Enjoy a cocktail at Itinerant Spirits. (Image: Ballarat Tourism)

The spirit is willing, so after lunch we head towards the gold rush-era Ballarat train station and across the line to the old 1860s Goods Shed for Itinerant Spirits. At one end, a massive German copper still looms behind a wall of glass. The fit-out embraces deep olive-green tones, original bluestone walls, steamer trunks as coffee tables, heritage timber floors, oversized lamp shades and cognac-hued modernist leather seating.

the Itinerant Spirits Distillery & Cocktail Bar, Ballarat — The distillery operates from an old goods shed. (Image: Ballarat Tourism)

Gallivanter Gin, Vansetter Vodka and Wayfarer Whiskey – the key spirits distilled – star at the bar. The spirits are crafted using grains from the Wimmera Mallee region, and native botanicals foraged in the Grampians. Seasonal cocktails are inspired by local people and places (I loved The Headland, inspired by Sovereign Hill and flavoured with old-fashioned raspberry drops). Sample the spirits, and join a cocktail masterclass or a distillery tour. It’s a seductive setting – you’ll likely find yourself ordering a charcuterie platter or pizza as the evening progresses.

The Ballarat stay combining history and luxury

one of the rooms at Hotel Vera, Ballarat — The rooms at Hotel Vera have a contemporary style. (Image: Ballarat Tourism)

New lives for old buildings keeps history alive. Vera, Ballarat’s boutique five-star hotel, has taken it to the next level: it’s a palimpsest, a subtle layering of early 1900s and 1930s Art Deco architecture with a sleek new wing. There are seven spacious suites, each a dramatically different colour, with designer chairs, blissful bathrooms. High-end pottery and hand-picked artworks imbue the spaces with personality.

Vera’s intimate, award-winning restaurant, Babae, is subtly theatrical with sheer drapes and gallery lighting, its bespoke timber furniture and brass-edged marble bench setting the stage for food with a sharp regional focus. “We have goat’s cheese from a local supplier, handmade granola from local Vegas & Rose, truffles from nearby Black Cat Truffles, fresh food from our garden, and regional wines,” says joint owner David Cook-Doulton.

Celebrating the local makers, bakers, growers and producers, and the master chefs who work their magic is all part of the rich tapestry that links Ballarat’s history to its vibrant present.

A traveller’s checklist

Getting there

It’s 90 minutes from Melbourne, either on the Western Freeway, or hop on a V/Line train from Southern Cross Station.

Staying there

Hotel Vera is a centrally located Art Deco boutique hotel. Consider Hotel Provincial, which feels like a sleek country house, but with its own restaurant, Lola.

a contemporary room at Hotel Provincial, Ballarat — Hotel Provincial has country house vibes.

Eating there

dining at Mr Jones, Ballarat — The table is set at Mr Jones. (Image: Tony Evans/ Visit Victoria)

Culinary whiz Damien Jones helms Chef’s Hat winner Mr Jones Dining with quiet assurance. His modern Asian food is deceptively simple with deep, intense flavours. Low-key, laid-back ambience, lovely staff, thoughtful wine list.

Cocktails are definitely a thing in Ballarat. Reynard (fox in French) is foxy indeed, a clubby space with top-notch cocktails and small bites. Grainery Lane is extravagantly OTT with its massive 1880s bar, myriad chandeliers, brass gin still, Asian-inspired food and lavish cocktails.

dining at Grainery Lane, Ballarat — Dining at Grainery Lane.

Playing there

a laneway filled with artworks in Ballarat — An artful laneway in the city. (Image: Ballarat Tourism)

Check out local design legend Travis Price’s wall murals in Hop Lane with its colourful canopy of brollies, or in Main Street. The Art Gallery of Ballarat’s off-site Backspace Gallery showcases early-career artists in a stylish, contemporary space. First Nations-owned and run Perridak Arts connects people to place, bringing together art and crafts in this gallery/shop.

a woman admiring artworks at Perridak Arts Gallery — Perridak Arts is a First Nations-run gallery. (Image: Tony Evans)

The wineries of the Pyrenees are close at hand with their welcoming cellar doors and robust reds. Join a behind-the-scenes tour at the Centre for Gold Rush Collections.

Don’t forget the giant bluestone Kryal Castle, ‘the land of adventure’, for a little medieval magic, and not just for the kids: get ready for Highland-style feasting, jousting, even overnight stays.

Airport taxi and rideshare scams you need to know about