Jorge Sousa spills the secrets of his role working as Chief Concierge at a top hotel.
I started as a concierge in 1986, but for the past 10-and-a-half years I’ve been Chief Concierge at the Four Seasons Hotel Sydney.
So I’ve been doing this job for 27 years. It’s changed a lot in that time – back in the day we had a handwritten ‘concierge bible’, which had thousands of entries and had to be updated every month. We’d get the most junior concierge to check every phone number, every listing, and make any updates by hand. Thank God for the internet!
My job description is to do anything and everything possible for guests, as long as it is legal and moral. One time back in the ’80s, I was asked by a guest to find a goat – he wanted to sacrifice it. He’d just come back from Indonesia where he’d seen a tarot card reader, and she’d told him that unless he sacrificed a goat in the next 48 hours, something disastrous would happen to him and his family.
I was very young at the time, only two years into concierging, but obviously I wasn’t going to help this guy sacrifice a goat. In the end we had to get security involved, and we eventually talked him out of it. Forty-eight hours later the guest and his family were still alive and happy… and celebrating in our bar!
I get between 80 and 120 requests from guests every day. One guest asked for a private plane to be chartered to take him overseas within two hours – we made it in under three. That was challenging.
I have the answers for tricky questions too, like recommendations on strip joints. We have a tasteful booklet called Sydney After Dark – it has all the info on nightclubs, companionship services and so on.
My job doesn’t stop at the desk. The concierge is really the friend away from home for the guest. So for example, if I see someone in the lobby looking a bit lonely, I’ll offer them a newspaper, that sort of thing.
Have I seen some bizarre things? Of course. Being a hotel we see all kinds of people; we have challenging days like any job. But I can’t go into details on that, obviously. For me, each day is a learning process. I meet wonderful people every day and that’s probably what keeps me in this job.
Just over an hour from Melbourne, spectacular walking and hiking trails encompass ancient landscapes, forested ridgelines and volcanic peaks.
Just a short drive from the city, the urban sprawl gives way to rolling hills, mineral springs, and lush forests that will have you feeling like you’re in the bucolic countryside of France. Encompassing Daylesford , the Macedon Ranges, Castlemaine and the Central Goldfields, this pocket of Victoria is a region where nature, art, and wellness intertwine. Heritage towns hum with creativity, good food and wine, and welcoming locals. While Daylesford hikes, and those nearby, offer the chance to take a pause and reconnect with nature.
1. Hanging Rock Summit Walk
Take in views across the Macedon Ranges.
Etched into folklore, few places in Australia carry as much mystique as Hanging Rock. Rising dramatically from the plains near Woodend, this volcanic mamelon offers a beautiful nature walk. The walk begins at a gentle pace, weaving through shaded woodland before it gets a little steeper as the path starts to climb and twist to the summit. From here, you’ll have views that stretch across the Macedon Ranges. The walk is roughly 1.8 kilometres return, but the real reward lies in standing among the weathered boulders, feeling the age and energy of the earth beneath your feet.
2. Macedon Ranges Walking Trail
Walk to Camel’s Hump. (Image: Clair Derwort)
The Macedon Ranges Walking Trail traverses around 19 kilometres of forest and mountain landscapes. The full trail is a six-hour circuit, with most of the walk being a grade three; however, you don’t have to tackle it all at once. There are shorter walks that will take you through the tall mountain ash forests, to tranquil picnic areas, and sweeping views from Camels Hump and the Memorial Cross. The best times of year to head out are autumn, when the mountain turns into a tapestry of crimson and gold, and spring, when wildflowers brighten the trail.
3. Mount Alexander Traverse
Take in the serenity.
Towering above the goldfields near Castlemaine, Mount Alexander is a granite giant that offers some great bushwalking trails. The Mount Alexander Traverse winds along the mountain’s rocky spine through dry eucalypt forest that opens up in sections to reveal beautiful panoramas across Loddon Valley and all the way to the distant Grampians. Once a site of ancient volcanic activity (and later a gathering place for the Dja Dja Wurrung people), the mountain’s granite tors are now quiet and create a beautiful, serene atmosphere for a moment of reflection while walking.
4. Murmuring Walk
Circle the picturesque Sanatorium Lake.
Located an easy drive from Daylesford, Murmuring Walk offers something a little different. Circling Sanatorium Lake, this free audio-guided walk aims to immerse you in the rhythms of Dja Dja Wurrung, Taungurung and Wurundjeri Woi Wurrung Country by blending the sounds of nature with a multi-layered soundtrack. There are two routes to explore while you listen: a shorter loop around the lake itself and a longer circuit that extends deeper into the woodland.
5. La Gerche Forest Walk
Walk into history on the La Gerche Forest trail.
Located in Creswick, the La Gerche Forest Walk honours the legacy of John La Gerche, a 19th-century forester who championed the regeneration of the then gold-rush-ravaged land. Today, over 100 years later, his replanting efforts have grown into a living cathedral of towering pines, oaks, and native gums. As you meander along the 2.2-kilometre circuit, you’ll find interpretive panels along the way that help tell the story of La Gerche’s vision, so you can learn as you wander.
6. Sailors Falls Loop
See these spectacular falls. (Image: Visit Victoria)
Just outside Daylesford, Sailors Falls tumbles through a fern-lined gorge, fed by mineral springs. Thought to be named after the sailors who jumped ship to seek gold in the area during the 1850s gold rush, the loop walk begins at the car park and descends through a cool, shaded gully to the base of the falls. From here, you’ll make the climb back via the mineral springs. It’s a short but enchanting walk – about 1.5 kilometres in total, so make a day of it by packing a picnic to sit by the springs; you’ll feel worlds away from the city.
7. Paddys Ranges Loop Walk
Further north, the Paddys Ranges State Park loop reveals a different side of Victoria’s Heartland – dry forest, golden light and hints of a gold-rush past. This protected reserve is a stronghold of box-ironbark woodland, providing vital refuge for endangered species. In spring, the forest floor is awash with the colour of over 230 species of wildflowers, so a springtime walk is a must-do. As you walk the 4.5-kilometre loop trail, keep an eye out for remnants of old mine shafts and rusted relics from the prospectors who once sought their fortunes here.
8. Mount Franklin Summit Walk
Take in forests and waterfalls along the way to the top of Mount Franklin.
An extinct volcano turned picnic ground, Mount Franklin (known as Lalgambook to the Dja Dja Wurrung people) is one of the region’s quiet marvels. The summit walk follows a narrow, winding path through native forest to the crater’s rim, where you’ll get glimpses of farmland and forest below. It’s a moderate climb – just over an hour return, so it can easily be done if you’re camping in the surrounding reserve for a weekend nature retreat.
