Jorge Sousa spills the secrets of his role working as Chief Concierge at a top hotel.
I started as a concierge in 1986, but for the past 10-and-a-half years I’ve been Chief Concierge at the Four Seasons Hotel Sydney.
So I’ve been doing this job for 27 years. It’s changed a lot in that time – back in the day we had a handwritten ‘concierge bible’, which had thousands of entries and had to be updated every month. We’d get the most junior concierge to check every phone number, every listing, and make any updates by hand. Thank God for the internet!
My job description is to do anything and everything possible for guests, as long as it is legal and moral. One time back in the ’80s, I was asked by a guest to find a goat – he wanted to sacrifice it. He’d just come back from Indonesia where he’d seen a tarot card reader, and she’d told him that unless he sacrificed a goat in the next 48 hours, something disastrous would happen to him and his family.
I was very young at the time, only two years into concierging, but obviously I wasn’t going to help this guy sacrifice a goat. In the end we had to get security involved, and we eventually talked him out of it. Forty-eight hours later the guest and his family were still alive and happy… and celebrating in our bar!
I get between 80 and 120 requests from guests every day. One guest asked for a private plane to be chartered to take him overseas within two hours – we made it in under three. That was challenging.
I have the answers for tricky questions too, like recommendations on strip joints. We have a tasteful booklet called Sydney After Dark – it has all the info on nightclubs, companionship services and so on.
My job doesn’t stop at the desk. The concierge is really the friend away from home for the guest. So for example, if I see someone in the lobby looking a bit lonely, I’ll offer them a newspaper, that sort of thing.
Have I seen some bizarre things? Of course. Being a hotel we see all kinds of people; we have challenging days like any job. But I can’t go into details on that, obviously. For me, each day is a learning process. I meet wonderful people every day and that’s probably what keeps me in this job.
Why settle for another landlocked weekend away when you could spend a thrilling few days sipping cocktails poolside with friends and family, taking in a Broadway-style musical, and having once-in-a-lifetime adventures—all without leaving Australia?
Royal Caribbean’s summer 2025/26 season packs all the excitement and variety of a cruise holiday into a new lineup of weekend getaways. There’s something for everyone on board, from your mum who just wants to relax at a spa to your adrenaline-junkie mate who is keen to skydive in a simulator on the deck. With two world-class ships making debut voyages from Brisbane and Sydney, there’s never been a better time to plan the ultimate short getaway with a Royal Caribbean Australia cruise.
Why cruise?
The ultimate adventure, close to home.
On a short cruise holiday, you’ll set sail with zero planning stress, booking drama, or traffic woes, knowing your itinerary is jam-packed with fine dining and adventure (or relaxation, if that’s more your vibe). And everyone’s needs will be catered to, from your parents to your gourmand partner to your toddler niece. All main meals* and most onboard activities are seamlessly included in your fare, from Royal Caribbean Entertainment to the Adventure Ocean® Kids’ Club.
The ship
Scale new heights at sea with onboard rock climbing.
Sailing from Sydney for the first time, Anthem of the Seas® is an award-winning ship. It boasts 360-degree views from its thrilling North Star® observation capsule – the tallest viewing deck on any cruise ship, anywhere, stretching an astonishing 91 meters above the ocean. And it offers tailored adventures for families and friend groups alike.
Thrill-seekers can on the FlowRider® Surf Simulator, or try out the bumper cars. For those looking to chill, relax poolside at the adults-only Solarium with a cocktail in hand. Experience some culture and show-stopping entertainment with a Broadway-style production of We Will Rock You.
Or set sail aboard Voyager of the Seas® , making her debut voyages from Brisbane this summer with a turbo-charged slate of activities, including mini golf and ice skating, as well as The Perfect Storm℠ – a three-storey high-speed waterslide.
Onboard activities
The onboard dining scene is legendary.
Royal Caribbean’s onboard dining scene rivals what you’d find in any top global city, bringing top chefs and inventive flavours from around the world right to your ship’s deck. From Japanese sushi bars to old-world Italian joints, late-night cafes, private room service and five-course, white-tableclothed Chef’s Table culinary journeys, there’s something to suit every mood and palate.
For those craving relaxation, the Vitality℠ Spa and Fitness Centre offers a full menu of massages, facials, hair and nails, teeth whitening and even medi-spa treatments to plump skin and smooth wrinkles. Not to mention state-of-the-art gym facilities. Or take in the pristine views at the adults-only Solarium, a serene retreat space featuring tranquil pools and whirlpools.
Meanwhile, the thrill-seekers in your group can pack more adrenaline into three or four nights than most holidays do in a week. Royal Caribbean’s signature RipCord® by iFLY® skydiving simulator* delivers the singular rush of a freefall without ever boarding a plane. And the 12-metre-long FlowRider® surf simulator lets everyone from beginner boogie-boarders to advanced shredders catch a wave without ever leaving the deck. Launch yourself down a multi-story waterslide against a backdrop of ocean views or grab the whole crew for Battle for Planet Z℠*, a glow-in-the-dark laser tag experience. Top it all off with rock climbing, ice skating, pickleball, or a game of basketball on the sports court.
When night falls, the drama amps up with a slate of award-winning shows: We Will Rock You, the Queen musical playing on board Anthem of the Seas®, or Ice Odyssey, a dazzling and futuristic spectacle performed on Voyager of the Seas® ’ very own ice rink. Or bar hop before catching some live music, a comedy show, a silent disco, an outdoor film night, and so much more.
Where can you sail?
Snorkel along the Great Barrier Reef.
Departing from Brisbane, take a four-night getaway to stunning Airlie Beach, Queensland on board Voyager of the Seas®. Along the way, spend time immersed in Airlie Beach, where you can take a Segway tour, hop on a glass-bottom boat and try an ocean rafting eco-adventure. Book a Shore Excursion and take a trip to the Whitsunday Islands for snorkelling on the Great Barrier Reef, or hike to secluded beaches in Molle National Park.
If you prefer to depart from Sydney, hop on board Anthem of the Seas® for a five-night holiday to Hobart, Tasmania. You’ll spend time docked in Hobart experiencing Tasmania’s other-worldly beauty and famous culinary scene, from hikes and horse rides on Mount Wellington to strolls through the Royal Tasmanian Botanical Gardens to winery tours in the countryside and up-close encounters with Tasmanian devils.
Days at sea are a chance to create your own adventure and savour it all, from the ships’ astonishing breadth of dining experiences and activities to the serenity of the open seas to unhurried moments with loved ones – the most memorable part of any holiday.
Book a short getaway that everyone will love (and don’t compromise on forever memories) at RoyalCaribbean.com.au.
*T&Cs apply. Specialty dining and select beverages and some activities incur an additional cost. Activities vary by ship.
