Quentin Long’s insider hints on how to beat the booking engines and squeeze the best deal from your travel agent, hotel and airline directly next time you book your holiday.
Travel agents are your friends (and vice versa)
Travel agents can mark-up the itinerary price so you can negotiate their commission (“how about we half the commission and I’ll give you something in return" – such as referring friends to them)? Make friends with a travel agents and they might just call you next time they have some industry specials to offer.
The airfare price match reminder
Jetstar guarantees to price-match plus a further 10 per cent off (if there is an equivalent flight within an hour of the departure). So, if you are flying from Sydney to Melbourne, for example, check with Tiger first and then go back to Jetstar to see if you can get a better deal. (includes international flights, but there will be extra conditions).
Go straight to the hotel
Hotels often mark up prices 10 to 25 per cent on booking engine websites so there is room to negotiate if you phone the hotel directly. Where would the hotel rather see the commission go, to the hotel or to the booking engine?
Get in with the staff
Hotel and airline staff can dictate how happy your flight/stay will be so be nice and friendly and they can perhaps put you at the top of the upgrades queue or make sure you get the best room in the house or give you extras like wine, meals and massages, for example.
The art of complaining
If you do have a legitimate complaint you may be able to get something out of it: upgrades, free gifts. Be assertive without being aggressive and sob stories are okay used sparingly.
Quentin Long is the Co-Founder and Managing Director of Australian Traveller Media. Quentin is a sought-after travel media commentator. He is Australia’s most trusted source for travel news and insights, having held weekly radio segments across the country since 2006, and regularly appearing on Channel 9’s Today and A Current Affair programs from 2010. Don't ask him his favourite travel experience as that's like asking him to choose a favourite child. However he does say that Garma Festival is the one travel experience that changed him the most.
Slow down and find your rhythm on a Murray River journey through time and place.
Trust is a funny thing. It seems not that long ago that my mother was insisting on pouring the milk into my cereal bowl, because she didn’t trust me not to slosh it over the table, and yet here I am on the Murray River at Mildura in far north-west Victoria, being handed the keys to a very new and very expensive luxury houseboat.
After a crash course in how not to crash, I’m at the wheel of the good ship Elevate – pride of the All Seasons fleet – guiding her upstream past red-ochre cliffs as pelicans glide above the rippled river and kookaburras call from reedy banks. There’s a brief moment of breath-holding while I negotiate a hairpin turn around a jagged reef of skeletal, submerged gum trees, before a cheer rings out and calm descends as the timeless river unfurls in front of us.
The Murray River winding through Yarrawonga. (Image: Rob Blackburn)
Setting sail from Mildura
Home to a large number of bird species, including pelicans. (Image: The Precint Studios)
A journey along the Murray River is never less than magical, and launching from Mildura makes perfect sense. Up here the river is wide and largely empty, giving novice skippers like myself the confidence to nudge the 60-tonne houseboat up to the riverbank where we tie up for the night, without fear of shattering the glass elevator (the boat is fully wheelchair accessible) or spilling our Champagne.
My friends and I spend three days on the water, swimming and fishing, sitting around campfires onshore at night, and basking in air so warm you’d swear you were in the tropics. The simplicity of river life reveals an interesting dichotomy: we feel disconnected from the world but at the same time connected to Country, privileged to be part of something so ancient and special.
Stop one: Echuca
A historic 19th-century paddlesteamer cruises along the Murray River. (Image: Visit Victoria)
The six-hour drive from Melbourne to Mildura (or four hours and 20 minutes from Adelaide) is more than worth it, but you don’t have to travel that far to find fun on the river. Once Australia’s largest inland port, Echuca is the closest point on the Murray to Melbourne (two hours 45 minutes), and you’ll still find a plethora of paddlesteamers tethered to the historic timber wharf, a throwback to the thriving river trade days of the 19th century. The PS Adelaide, built in 1866 and the oldest wooden-hulled paddlesteamer operating in the world, departs daily for one-hour cruises, while a brand-new paddlesteamer, the PS Australian Star, is launching luxury seven-night voyages in December through APT Touring.
The town is also a hot food and wine destination. St Anne’s Winery at the historic Port of Echuca precinct has an incredibly photogenic cellar door, set inside an old carriage builders’ workshop on the wharf and filled with huge, 3000-litre port barrels. The Mill, meanwhile, is a cosy winter spot to sample regional produce as an open fire warms the red-brick walls of this former flour mill.
Stop two: Barmah National Park
Camping riverside in Barmah National Park, listed as a Ramsar site for its significant wetland values. (Image: Visit Victoria/Emily Godfrey)
Just half-an-hour upstream, Barmah National Park is flourishing, its river red gum landscape (the largest in the world) rebounding magnificently after the recent removal of more than 700 feral horses. The internationally significant Ramsar-listed wetland sits in the heart of Yorta Yorta Country, with Traditional Owners managing the environment in close partnership with Parks Victoria. Walkways weave through the forest, crossing creeks lined with rare or threatened plants, passing remnants of Yorta Yorta oven mounds and numerous scar trees, where the bark was removed to build canoes, containers or shields.
The Dharnya Centre (open weekdays until 3pm) is the cultural hub for the Yorta Yorta. Visitors can learn about the ecological significance of the Barmah Lakes on a 90-minute river cruise, led by a First Nations guide, or take a one-hour, guided cultural walking tour along the Yamyabuc Trail.
Stop three: Cobram
Yarrawonga Mulwala Golf Club Resort. (Image: Visit Victoria)
Continue east to Cobram to find the southern hemisphere’s largest inland beach. Swarming with sun-seekers in summer, the white sand of Thompson’s Beach is shaded by majestic river red gums and dotted with hundreds of beach umbrellas, as beachgoers launch all manner of water craft and set up stumps for beach cricket. But the beach is at its most captivating at sunset, when the crowds thin out, the glassy river mirrors the purple sky, and the canopies of the gum trees glow fiery orange.
The region is also home to some fine resorts and indulgent retreats. Yarrawonga Mulwala Golf Club Resort has two riverside championship golf courses, luxury apartments and self-contained villas. While not strictly on the Murray, the historic wine town of Rutherglen is rife with boutique (and unique) accommodation, including an exquisitely renovated red-brick tower in a French provincial-style castle at Mount Ophir Estate. Fans of fortified wines can unravel the mystery of Rutherglen’s ‘Muscat Mile’, meeting the vignerons and master-blenders whose artistry has put the town on the global map for this rich and complex wine style.
Stop four: Albury-Wodonga
First Nations Yindyamarra Sculpture Walk is part of the Wagirra Trail. (Image: Carmen Zammit)
Follow the river far enough upstream and you’ll arrive at the twin border cities of Albury-Wodonga. The Hume Highway thunders through, but serenity can be found along the five-kilometre Yindyamarra Sculpture Walk – part of the Wagirra Trail that meanders through river wetlands just west of Albury in Wiradjuri country. Fifteen sculptures by local First Nations artists line the trail, conveying stories of reconciliation, enduring connection to culture, local Milawa lore and traditional practices. It feels a long way from Mildura, and it is, but the pelicans and kookaburras remind us that it’s the same river, the great conduit that connects our country.
A traveller’s checklist
Staying there
New Mildura motel Kar-rama. (Image: Iain Bond Photo)
Kar-Rama is a brand-new boutique, retro-styled motel in Mildura, with a butterfly-shaped pool and a tropical, Palm Springs vibe. Echuca Holiday Homes has a range of high-end accommodation options, both on the riverfront and in town.
Playing there
Bruce Munro’s Trail of Lights in Mildura. (Image: Imogen Eveson)
Artist Bruce Munro’s Trail of Lights installation, comprising more than 12,000 illuminated ‘fireflies’, is currently lighting up Mildura’s Lock Island in the middle of the Murray. Murray Art Museum Albury (MAMA) is a hub for contemporary art, with a rotating roster of exhibitions, and is a major outlet for young and First Nations artists.
Eating there
Mildura’s diverse demographic means it’s a fantastic place to eat. Andy’s Kitchen is a local favourite, serving up delicious pan-Asian dishes and creative cocktails in a Balinese-style garden setting. Call in to Spoons Riverside in Swan Hill to enjoy locally sourced, seasonal produce in a tranquil setting overlooking the river.
