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Airbnb’s new rules tackle one of travellers’ biggest frustrations

Credit: Getty Images / DuxX

Stripping beds and washing dishes could soon be off your holiday to-do list, with Airbnb introducing new limits on the chores hosts can ask guests to complete.

Nothing puts a dampener on a holiday mood more than a long list of chores hanging over your head. Over-the-top check-out instructions have long been a frustration of Airbnb guests, and for good reason. Of course you should leave the place in good condition, but when you’re expected to strip all the beds, wash the dishes and take the rubbish away with you, it starts to feel less like accommodation you’ve paid for and more like housework. Particularly when you’ve already pre-paid an often hefty cleaning fee. 

Now, the accommodation platform is introducing a global policy called Reasonable House Rules and Requests that puts limits on what hosts can ask travellers to do.

The changes aim to make expectations clearer before guests book and curb requests that leave holidaymakers doing work usually handled by a cleaner. But don’t assume this removes every responsibility from your check-out routine.

Which check-out chores are being ruled out?

airbnb rules taking out rubbish
Hosts won’t be allowed to ask guests to strip beds, take rubbish offsite, or wash and put away dishes (Credit: Getty Images / AnnaStills)

Under Airbnb’s new policy, hosts generally won’t be permitted to ask guests to undertake tasks that take substantial time or effort, or would ordinarily fall under a cleaner’s remit. 

The platform specifically identifies stripping beds, taking rubbish offsite, and washing and putting away dishes as examples of requests that fall outside its guidelines. These are among the most commonly complained about checkout rules, so this will come as a relief to Airbnb bookers. 

That distinction matters when it comes to rubbish: the policy refers to transporting it away from the property, rather than a blanket ban on hosts requesting guests put rubbish in bins provided. 

The changes also address how instructions are communicated so there are no nasty surprises. All house rules and requests have to be listed in the designated section of the listing when a guest books. Hosts won’t be able to introduce additional requirements afterwards, and guests will be able to assess the expectations alongside the accommodation itself before committing to a booking.

However, Airbnb allows for exceptions depending on the property, the type of stay and relevant local circumstances.

Need tips, more detail or itinerary ideas tailored to you? Ask AT.

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What can Airbnb hosts still ask guests to do?

airbnb new rules person changing sheets
The new policy only applies to reservations booked on or after 20 November 2026 (Credit: Getty Images / svetikd)

Hosts can continue to make reasonable requests, such as asking guests to place used dishes in the sink. Travellers will also still be expected to treat the accommodation respectfully and leave it in a reasonable condition.

Local conditions can also influence what Airbnb considers acceptable. A property in an area affected by drought-related water restrictions might reasonably ask guests to keep showers short. Somewhere with wildlife concerns might require rubbish to be secured in an animal-proof container.

Hosts can also set standard house rules covering matters such as pets, smoking, quiet hours, events and overnight guest numbers, along with locking up at check-out.

The aim is to reduce onerous demands while keeping everyday expectations clear. Putting your breakfast plate in the sink could remain part of the routine; washing, drying and returning everything to the cupboards generally shouldn’t.

When do the new Airbnb rules apply?

The policy applies to reservations booked on or after 20 November 2026, including those in Australia.

The key date is when you make the booking, rather than when you arrive. A summer holiday reserved before that date won’t automatically fall under the new policy simply because the stay takes place afterwards.

Before booking, check the listing’s house rules and requests carefully, particularly if you’re travelling with pets or a larger group.

If a host’s instructions appear to breach the policy, guests can contact Airbnb. The platform says it may ask hosts to amend their listings, issue warnings or take further action if problems continue.

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Jessica O'Donnell

Jessica O'Donnell

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Insider tips to 6 of Australia’s best road trips

Credit: Katie Purling

There’s nothing like the freedom and flexibility of a road trip – made all the better with local knowledge.

From the rugged coast to the spiritual centre of the country, Australians are spoilt for choice when it comes to legendary drives. And hitting the road and meeting locals who can share their favourite spots along the way is one of the best ways to get to a destination’s heart.

These six epic road trips are a good place to start, basing yourself at locally run Quest Apartment Hotels to take advantage of insider travel tips and convenience aplenty.

1. Journey along the Murray: Mildura – Echuca – Wodonga

Paddle steamer on the Murray.
Explore the Murray. (Image: Visit Victoria)

Australia’s longest river is dotted with charming towns. In Mildura, a brew from Brother Chris will energise you for a day exploring Mungo National Park, featuring 240,000 hectares of lunar-like landscapes, ending with a restful night at Quest Mildura.

A day cruising with Murray River Paddlesteamers is a must-do. And make sure you visit Two Lads Brewing; Quest Echuca business owner Brendan Du Kamp says its crisp lager “has a wonderful reputation for converting even the most devoted traditional beer lovers”. Unwind at the centrally located Quest Echuca.

In Wodonga, Miss Amelie delivers the region’s best gourmet finds, and Mungabareena Reserve and Water Works offers fishing, swimming and picnic spots. End the day on a high note with a night at the spacious Quest Wodonga.

2. Through the heart of Australia: Adelaide – Alice Springs – Darwin

Stay close to Adelaide's best attractions at Quest on Franklin.
Stay close to Adelaide’s best attractions at Quest on Franklin.

Venturing through Australia’s spiritual heart is an unforgettable experience. Starting in Adelaide, check into Quest on Franklin, a convenient base for discovering the best activities – including Adelaide Central Market and the Waterfall Gully to Mt Lofty summit hike.

Further north, Quest Alice Springs owner Sherry Li recommends you “take the time to explore the galleries and cafes, chat with the locals and venture beyond the town centre”. The culturally significant Angkerle Atwatye (Standley Chasm) and Alice Springs Desert Park beckon to be explored; afterwards, beat the heat with rooftop cocktails at Quest Alice Springs.

Up north, golden sunsets and barramundi await at Darwin Sailing Club, as does the pet-friendly Quest Palmerston, loved for its outdoor swimming pool and proximity to Palmerston Markets.​

3. Northern explorer: Brisbane – Rockhampton – Mackay – Townsville

Sunrise hike with views of the city below after checking in at Quest Apartment Hotels.
Greet the day from Castle Hill. (Image: Katie Purling)

Head from the city to the tropics, starting with a Brisbane culture fix at the Queensland Cultural Centre before enjoying drinks overlooking the river at Howard Smith Wharves. Sleep over at one of 11 Quest properties conveniently peppered across the city, including Quest Woolloongabba.

After heading north to Rockhampton, explore the Dreamtime Cultural Centre then marvel at Mt Archer National Park and Fitzroy River views from Quest Rockhampton.

Next, venture to Mackay, where the picturesque coast and sugarcane fields are easily accessible from Quest Mackay on Gordon. Even further north, in Townsville, Alison Rayner, business owner of the perfectly placed Quest Townsville on Eyre, recommends enjoying the sunrise from Castle Hill and the ‘Just Feed Me’ menu from Shorehouse.

4. The Western Way: Fremantle – Rockingham – Bunbury

A bartender prepares handcrafted cocktails.
Experience Fremantle’s craft distilling scene. (Image: Tourism WA)

Checking into the pet-friendly Quest Fremantle is key to discovering the port town’s highlights, including the WA Maritime Museum and Republic of Fremantle distillery.

The Boya Kaarla (Cape Peron) Walking Tour, led by Whadjuk guide Steven Jacobs, is a Rockingham highlight, as is an oceanfront burger at Chandlers Kitchen – which is a stone’s throw from Quest Rockingham and its sparkling swimming pool.

Quest Bunbury puts you steps from Bunbury’s Koombana Bay, home to over 100 wild bottlenose dolphins. Make sure to also visit the Bunbury Regional Art Gallery (BRAG), found inside a historic former convent.

5. Follow the vines: Griffith – Orange – Singleton

Quest Orange Monty's Restaurant & Bar
Don’t miss the steak frites at Monty’s.

Immerse yourself in the flavours of the Riverina viticulture. In Griffith, sip montepulciano at Calabria Family Wines and the award-winning Noble One Botrytis Semillon at De Bortoli. It’s all easily accessible from Quest Griffith, where modern rooms are flooded with natural light.

Amy van de Ven, Quest Orange business owner, recommends visiting family-owned ChaLou Wines and Printhie Wines in Orange. “Finish with a long lunch or dinner at Quest Orange’s newest onsite restaurant, Monty’s Restaurant & Bar, where the steak frites are hard to beat, and you’ll find arguably the region’s best tiramisu,” she says. Make life easy by cocooning yourself at Quest Orange.

In the Hunter Valley, bed down at Quest Singleton, where tasteful rooms feature deep soaking baths and you’re well-placed to sip world-class drops at Brokenwood Wines and dine at two-hatted Muse.​

6. Goldfields to Great Ocean Road: Geelong – Ballarat – Warrnambool

Drinks from Little Mallop Street in Geelong.
Taste Geelong’s delights. (Image: Visit Victoria)

This diverse adventure takes you from port city to ​historic town to rugged coastline. Begin in Geelong, brimming with culinary delights, culture and natural beauty that’s ready to be discovered at Little Malop Street and the rooftop patio at Quest Geelong.

Ballarat’s colourful Gold Rush history can be explored at Sovereign Hill, and the region’s top produce can be sampled at popular spirit and wine bar Roy Hammond. Quest Ballarat Station and its luxe rooms is the perfect place to hole up during your stay.

For an unforgettable Aussie experience, Naomi Slape – owner of Quest Warrnambool – recommends visiting Tower Hill Wildlife Reserve, a dormant volcano where you can spot koalas, emus and wallabies in the wild. Quest Warrnambool is just steps from the idyllic McGennans Beach and across the road from the Warrnambool Art Gallery.

Start planning the ultimate road trip, with insider knowledge along the way, at questapartments.com.au.