Jorge Sousa spills the secrets of his role working as Chief Concierge at a top hotel.
I started as a concierge in 1986, but for the past 10-and-a-half years I’ve been Chief Concierge at the Four Seasons Hotel Sydney.
So I’ve been doing this job for 27 years. It’s changed a lot in that time – back in the day we had a handwritten ‘concierge bible’, which had thousands of entries and had to be updated every month. We’d get the most junior concierge to check every phone number, every listing, and make any updates by hand. Thank God for the internet!
My job description is to do anything and everything possible for guests, as long as it is legal and moral. One time back in the ’80s, I was asked by a guest to find a goat – he wanted to sacrifice it. He’d just come back from Indonesia where he’d seen a tarot card reader, and she’d told him that unless he sacrificed a goat in the next 48 hours, something disastrous would happen to him and his family.
I was very young at the time, only two years into concierging, but obviously I wasn’t going to help this guy sacrifice a goat. In the end we had to get security involved, and we eventually talked him out of it. Forty-eight hours later the guest and his family were still alive and happy… and celebrating in our bar!
I get between 80 and 120 requests from guests every day. One guest asked for a private plane to be chartered to take him overseas within two hours – we made it in under three. That was challenging.
I have the answers for tricky questions too, like recommendations on strip joints. We have a tasteful booklet called Sydney After Dark – it has all the info on nightclubs, companionship services and so on.
My job doesn’t stop at the desk. The concierge is really the friend away from home for the guest. So for example, if I see someone in the lobby looking a bit lonely, I’ll offer them a newspaper, that sort of thing.
Have I seen some bizarre things? Of course. Being a hotel we see all kinds of people; we have challenging days like any job. But I can’t go into details on that, obviously. For me, each day is a learning process. I meet wonderful people every day and that’s probably what keeps me in this job.
The Mornington Peninsula blends vineyards, galleries, golf and delicious finds for an unforgettable getaway that indulges all penchants.
Just over an hour from Melbourne, the Mornington Peninsula blends coast and country in a way that feels effortlessly indulgent. It’s a region where vineyard views meet acclaimed dining, art and culture is never far from the sea, and where hot springs bubble alongside rolling fairways. Whether your escape is a long lunch, an immersive art trail or a round of golf, the Mornington Peninsula has an itinerary to match. And there’s always a glass of good local pinot waiting for you at the end of the day.
A creative trail through the Peninsula
The Mornington Peninsula is a haven for artists and creatives. Its coastal views and rolling landscapes have long been a source of inspiration. Stay at the historical InterContinental Sorrento, a grand hotel established in 1875, recently renovated to blend heritage charm with contemporary elegance. With curated art lining the hotel’s corridors and rooms, you could spend hours simply wandering the halls, studying the walls.
Wander around Pt. Leo Estate’s outdoor gallery. (Image: Visit Victoria/Jesse Hisco)
If looking for an outdoor gallery with sea views, head to Pt. Leo Estate, a landscaped vineyard home to a sculpture park featuring more than 70 large-scale works by both local and international artists, all easily accessible by connecting paths. After strolling through the vineyards, there are three dining options: fine dining at Laura, a relaxed meal at Pt. Leo Restaurant or a vino at the Wine Terrace. For something more hands-on, sign up for the Sip & Sketch experience. And if you book directly into the elegant Lancemore at Lindenderry Red Hill, you’ll enjoy free access to the sculpture park.
Pt Leo Estate boasts three elegant dining venues. (Image: Visit Victoria/Two Palms/Arianna Harry)
For those who like their art framed by rolling hills, vines and wetlands, Montalto is the place. More than 30 sculptures are dotted throughout the property. The vineyard offers a formal restaurant and casual tables among the seasonal produce in a setting that feels like Mr. McGregor’s Garden from Peter Rabbit. And there’s always the option to picnic on the lawn.
Montalto Vineyard is an idyllic setting for afternoon wining and dining. (Image: Visit Victoria/Robyn Lea)
The Sorrento-Portsea Artists Trail offers a self-guided walk along bush paths and sea cliffs to see the same landscapes that once inspired brushstrokes of some of Australia’s most famous artists. Along the way, interpretive signs share insights into the area’s artistic past. And, if the peninsula’s weather turns a little wild, the region is brimming with galleries, particularly around Flinders, Sorrento and Red Hill. Artisan studios are open by appointment.
The perfect base for a culinary inclined trip is Cassis Red Hill, where luxury accommodation is tucked between grape vines and olive trees. A quiet nod to the fishing village of Cassis in the south of France, this retreat is all about contemporary elegance – crisp linen, sunlit interiors and a private mineral plunge pool.
Then, for a stand-out lunch, Green Olive at Red Hill offers a delicious way to enjoy the region. Graze on generous tasting plates with house-made relishes, lamb sausages, local cheese and just-picked garden produce. Pair it with a wine flight or order a picnic hamper to enjoy among the olive grove; there’s a picnic option for your dog, too. And for a playful twist, Green Olive is home to what is believed to be Australia’s only pickleball court set within a vineyard or orchard.
Amid the many wineries with open cellar doors, Main Ridge Dairy offers a delicious detour – a goat dairy where you can sample handcrafted cheeses and even meet the resident goats. For a more refined experience, Paringa Estate is one of the peninsula’s most awarded wineries, offering fine dining with sweeping vineyard views and a menu crafted from seasonal, locally sourced ingredients.
If you’re looking to step outdoors before a lingering lunch, during winter Flinders Truffles offer the chance to join their clever dogs and search for the black gold under oak trees. For an authentic taste of the region, time your visit with one of the Peninsula’s vibrant farmers’ markets.
From golf days to spa stays
Peninsula Kingswood Country Golf Club. (Image: Visit Victoria)
With its champion courses, the Peninsula is a dream destination not only for those who love to tee off but for those who enjoy the post-golf wind down. Peninsula Kingswood Country Golf Club draws keen golfers from around the world, while Peppers Moonah Links Resort is a course that has hosted both a PGA tournament and two Australian Opens. For a true test of skill, The Dunes Golf Links is one of Australia’s top public courses.Each golf course offers accommodation, and staying onsite means maximum convenience, especially at The Dunes, where premium rooms have you sleeping right next to the fairway. Off-course indulgence is close at hand, too.
Soaking at Alba Thermal Springs & Spa. (Image: Visit Victoria)
Peninsula Hot Springs and Alba Thermal Springs are just next door, where thermal waters drawn from geothermal mineral springs deep underground provide the ultimate recovery after a day of perfecting your swing. These award-winning wellness sanctuaries offer everything from bathing pools to private plunges and spa treatments.
Jetty Road Brewery.
After sinking the last ball, and the 19th hole beckons, the Peninsula serves up just as many dining options as it does golf courses. Just minutes away and right on the beach, Jetty Road Brewery is a laid-back spot perfect for a round of beers and typical pub fare. For something a little elevated, book a table at Epicurean. Here, a glass of local red pairs beautifully with handmade pastas and woodfired pizza, all served in a historical coolstore and packing shed dating back more than a century.
