A guide to getting the most out of your frequent flyer points

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There are plenty of ways to spend your frequent flyer points: flights, accommodation and car rental is just the beginning in a multitude of offers.

Having said this, not all redemptions offer good value, and for most people it can be easy to make a poor value redemption without even realising. Personally, I aim to get at least two cents per point in value for each redemption I make with Qantas or Virgin Australia’s Velocity frequent flyer programs.

 

Although, often you can get much more than this. This guide aims to help you understand some of the best and worst value redemptions you can get when spending your points. All prices and points required for flights are quoted assuming a one-way trip.

The most questionable ways to spend frequent flyer points:

1. Redeeming points for products

Redeeming points for products is consistently one of the worst uses of frequent flyer points. It can be tempting to order the latest iPhone through an airline’s online reward store, but the amount charged often constitutes poor value when compared to flying with your points.

 

For example, you can pick up a Scanpan Techniq the Windsor saucepan online at the Qantas rewards store for 71,920 Qantas Points. Undoubtedly, this looks like a nice saucepan, but the sting comes when you take a closer look at that price point. I found the same pan online for $170 with multiple online retailers including Catch. This means that you would be valuing each point at around 0.24 cents, which is terrible value. For 3,500 fewer points you could redeem a Qantas business-class flight from Melbourne to Singapore.

2. Redeeming international economy flights

Typically, international economy reward seats offer poor to average value. Qantas economy flights from Melbourne to Hong Kong start at around $600 or 25,200 points and $138 in taxes for a points redemption. That means each point would be valued at around 1.8 cents. In comparison, a business-class redemption on the same flight works out to 4.5 cents per point.

3. Booking with Points Plus Pay

Most airlines offer an option to offset the ticket price of your flight using points. This means that you can use your points for any flight with available seats. As the points pricing is based on the cash fare, this method generally offers poor value in comparison to an award seat.

 

For example, using Qantas’s Points Plus Pay for a $249 economy flight from Melbourne to Perth (the cheapest Qantas flight on this route) would cost 37,900 points. This is especially poor value when considering that you could book two economy classic reward seats on the same flight for 1.9k fewer points!

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4. Using points for hotel bookings

As you may have realised from previous redemptions, frequent flyer points often don’t stretch as far on the ground as they do in the air. Redeeming points for hotel bookings is no exception to this general rule.

 

Using dates in March, I found a four-night stay at the Sofitel Fiji Resort and Spa which booking direct was $864. Redeeming points for the same dates would have been a whopping 134,595 Qantas points or 135,100 Velocity points. That means you would be getting just 0.64 cents per point in value.

Some of the best ways to spend frequent flyer points:

1. Redeem for business not economy

One of the best ways to maximise the redemption value of your points is to redeem for flights in business class as opposed to economy. Plus, flying in business means you get to enjoy travelling in comfort and style.

 

Using Virgin Australia as an example, a reward flight from Sydney to Hong Kong would cost 59,500 points plus $50 in taxes for business or 27,800 points plus $35 in taxes for economy. With cash, a business ticket is more than $3000 and economy starts at around $600. Essentially, this means you are getting five times the value for around twice the points by booking an award seat.

 

This is why flying business on points is incredibly popular among frequent flyers.

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2. Family pool your points and status credits

Most airline frequent flyer schemes allow you to ‘pool’ points and status credits from family members into one main account.

 

Of the two main frequent flyer schemes in Australia, Virgin Australia’s Velocity has the best family pooling features. Velocity allows members to set up an automatic transfer of points and/or Status Credits with family members living at the same address, with up to six family members allowed in the pool. Unfortunately, Qantas does not offer anything similar but instead allows points (and not status credits) to be transferred between family members.

 

Pooling your points together into one account is a fantastic way to accumulate points for that dream redemption and to gain elite status with an airline quickly.

3. Upgrading from economy using points

Requesting an upgrade using points when booked on a paid economy fare is one of the best ways to get excellent value out of your points. Often it is relatively painless, however it does involve an element of luck in getting your request approved.

 

Upgrades are approved based on status, meaning higher-status customers are processed first. Unfortunately, it is unlikely that your upgrade request will be approved for international flights, due to increased competition on these routes. Although, it is always worth a try, especially if you hold high status. Most of the time this works best for domestic flights where there is less competition.

Summary

Something important to consider when thinking about spending your frequent flyer points is the value you are getting for your redemption. As mentioned, I normally aim for two cents per point at a minimum with both Qantas and Velocity frequent flyer programs. Although the questionable redemptions mentioned in this article often represent poor value, it is always good to work out the value for yourself as things can change from time to time.

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Tom Goward
Some say it's an obsession, others say it's love. Tom likes planes and flying them. He’s also a professional travel addict, with a knack for maximising loyalty points to travel at the pointy end of the plane. Did we mention Tom likes planes?
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Why Hamilton Island is perfect for multi-gen travel

Consider this your cheat sheet to holidaying on Hamilton Island with the clan.

Keeping everyone in your crew happy on holidays is no small feat. Yet ask any parent who’s been and they’ll unanimously agree Hamilton Island multi-gen travel overdelivers – for many reasons.

Taking the family to this premier island destination is a rite of passage for many Aussie parents. Not only is Hamo stuffed to the brim with fun activities to suit all ages, but it’s accessible, safe and super easy to get around thanks to its relatively small size. And I suppose the fact that it’s undeniably stunning doesn’t hurt either.

Whether you’re spending time together creating magical memories or relaxing while giving the young ones some kids’ club time, this guide breaks down everything there is to know about holidaying on Hamilton Island for families.

Getting there, and around

Hamilton Island multi-gen travel on a buggy
Hire a buggy and explore at your own pace.

The easiest and most fuss-free way to get to Hamilton Island is to fly to Great Barrier Reef Airport, located on the island. Qantas, Virgin and Jetstar offer short, direct flights from most major Australian cities, including Sydney, Brisbane, Melbourne and Cairns. Alternatively, fly to Whitsunday Coast Airport (PPP) near Airlie Beach, then take a ferry from Shute Harbour with Cruise Whitsundays, which operates services daily.

Once you’re here, rental buggies make it easy to zip around from A to B (not to mention being a fun activity in themselves – the kids will love it).

Where to stay

Reef View Hotel Pool Terrace hamilton island multi-gen travel
Reef View Hotel offers pool and sea. (Credit: Kara Rosenlund)

Part of what makes Hamilton Island so appealing is its diverse range of family-friendly accommodation. Many include return airport or marina shuttles, along with complimentary use of non-motorised watersports equipment – making it easy to relax as soon as you step foot on the island.

Reef View Hotel is one of the most popular picks due to its spacious suites perfect for larger families and proximity to the island’s resort centre – a happening hub of restaurants, pools and water activities.

Meanwhile, families looking for something more self-contained can check into Palm Bungalows. Each modern bungalow is enveloped by lush tropical gardens and offers a kitchenette, bar fridge, microwave and coffee facilities – plus a private balcony for card games and evening drinks.

pool and sup boarders at The Sundays hamilton island
Take in pool and sea at The Sundays.

The Sundays is another fantastic option for families. The newest hotel on Hamilton Island, it has serious bragging rights thanks to its coastal chic design and stellar location at the end of Catseye Beach. Opt for one of the Family Connect Rooms for extra breathing room.

For that relaxed, home-away-from-home feeling, Hamilton Island Holiday Homes hit the nail on the head. Choose from more than 100 self-catering homes dotted around the island that accommodate both large groups and smaller families. From waterfront luxury to spacious villas, there’s something for everyone.

Family tip: Reef View Hotel, Palm Bungalows and The Sundays all participate in Hamilton Island’s Kids Stay Free program, earning themselves a reputation as some of the best family-friendly accommodation on Hamilton Island. No extra charge is added for up to one or two (dependent on the hotel) children under 12 who are sharing a room with parents and using existing bedding.

Where to eat

coca chu on hamilton island
Sit down to a feast at coca chu.

Hamilton Island’s foodie scene is seriously worth its salt. From just-caught seafood to family-friendly staples, even the fussiest of eaters will be satisfied.

Start at coca chu, one of the best Hamilton Island restaurants for families. Spotlighting vibrant Southeast Asian flavours, it offers a lively, high-ceiling setting overlooking Catseye Beach. Nearby is Catseye Pool Club, Josh and Julie Niland’s breezy coastal venue that’s at once elevated and laidback. Dishing up the likes of charcoal tiger prawns with lemongrass marinade and Greek-style lamb shoulder, it’s the perfect place to celebrate birthdays or milestone moments with older kids.

Got young ones who recoil at the sight of vegetables? Not to worry. Head straight to Romano’s for please-all pizza, or Marina Tavern for hearty pub classics in a relaxed atmosphere complete with an outdoor deck.

Catseye Pool Club hamilton island
Grab some tasty bites by the pool at Catseye Pool Club.

For brekkie or lunch, Bob’s Bakery is a family favourite for affordable pastries, sandwiches and pies, while Marina Cafe serves up bacon and egg rolls and salads with fresh smoothies. And Popeye’s does a mean fish and chips to go.

Sails Restaurant is the place to be for poolside bites with views of the Whitsundays’ famous turquoise waters. The kids can splash in the pool while parents sip spritzes and graze on mezze plates of za’atar pita, hummus and olives. The menu leans Mediterranean and Middle Eastern, though you’ll also find plenty of kid-friendly crowd favourites such as ham and cheese toasties. For something extra special, book in the Piper Package – expect exclusive access to a king-size sunbed with a shaded umbrella, plus a chilled bottle of Piper-Heidsieck NV Champagne and a showstopping seafood platter (I still have dreams about it).

Where to explore

hamilton island couple running on trail
Explore the island’s walking trails.

There are bucket loads of family-friendly activities on Hamilton Island that the whole clan can do together. First stop: hiring a buggy and taking your time to explore the island at your own pace. Next stop: getting active and creating memories together in the process.

One of the best activities on Hamilton Island for families is tackling one (or more) of its beautiful bush and walking trails, with the one-hour hike to Passage Peak a standout for panoramic views of the surrounding islands. Morning is a great time to go to beat the heat (and other walkers).

For the active and adventurous, the all-new E-mountain biking facilities make for an adrenaline-packed experience your teens won’t be able to stop talking about. It’s a self-guided trail taking riders to some of the island’s quietest and most scenic pockets, and the knowledgeable staff at Hamilton Island Trails HQ will fit you out with all the gear you need for a safe adventure.

E-mountain biking on hamilton island
Check out the all-new E-mountain biking facilities.

Come sunset, you’d be silly not to head up to One Tree Hill at least once during your stay. Offering breathtaking 360-degree views as the sun brushes the horizon with gold, it’s a popular place for groups and families to come together and enjoy a drink from the pop-up cocktail van.

Family tip: If you’re staying at the Sundays, Reef View Hotel, Palm Bungalows or Hamilton Island Holiday Homes, you’ll enjoy complimentary access to a range of water activities, including catamarans, kayaks, stand-up paddleboards and snorkel equipment at Catseye Beach. Keep an eye out for the turtles that love to hang around the shallow fringing reef.

Where to play

heart reef
Take the family on a day tour to places like Heart Reef.

Kids are sure to have a field trip thanks to the island’s abundance of child-centric offerings.

Parents in need of some ‘me time’ can drop little ones between six months and 12 years off at the Clownfish Club, located near the Resort Centre and Pool. Overseen by trained professionals, the nursery offers a calm space for toddlers and babies with a balance of gentle play and rest. Meanwhile, older kids can unleash their imaginations with age-appropriate craft, games and group activities.

Parents seeking a stress-free night out can also make use of Hamilton Island’s babysitting services, which start from $40 an hour.

Hamilton Island Wildlife is another must-visit stop. Fun for children of all ages (and adults too!), the centre provides up-close encounters with a variety of cute and fascinating Aussie animals. Think marsupials, snakes, lizards, koalas and kangaroos, along with a giant saltwater crocodile. Catch the 10am or 2pm daily tours (included with entry) guided by expert keepers, or opt for a 30-minute private or small-group VIP encounter with an animal of your choice.

More kid-friendly entertainment awaits at Palm Valley Activities, where you can race around the go-karting track and reach up to 45 kilometres per hour. Kids under 16 can ride as passengers in double go-karts. Or perhaps try your hand at mini golf at the HI Fitness Club, navigating palms, playful challenges and pathways that wind through lush tropical gardens.

Keen to explore further afield? A wide range of Hamilton Island day trips promise endless excitement, from snorkelling on a Great Barrier Reef tour and chartering a boat to marvelling at the swirling sands of Whitehaven Beach from a scenic plane.

To plan your family island escape, visit hamiltonisland.com.au.