Quentin Long’s insider hints on how to beat the booking engines and squeeze the best deal from your travel agent, hotel and airline directly next time you book your holiday.
Travel agents are your friends (and vice versa)
Travel agents can mark-up the itinerary price so you can negotiate their commission (“how about we half the commission and I’ll give you something in return" – such as referring friends to them)? Make friends with a travel agents and they might just call you next time they have some industry specials to offer.
The airfare price match reminder
Jetstar guarantees to price-match plus a further 10 per cent off (if there is an equivalent flight within an hour of the departure). So, if you are flying from Sydney to Melbourne, for example, check with Tiger first and then go back to Jetstar to see if you can get a better deal. (includes international flights, but there will be extra conditions).
Go straight to the hotel
Hotels often mark up prices 10 to 25 per cent on booking engine websites so there is room to negotiate if you phone the hotel directly. Where would the hotel rather see the commission go, to the hotel or to the booking engine?
Get in with the staff
Hotel and airline staff can dictate how happy your flight/stay will be so be nice and friendly and they can perhaps put you at the top of the upgrades queue or make sure you get the best room in the house or give you extras like wine, meals and massages, for example.
The art of complaining
If you do have a legitimate complaint you may be able to get something out of it: upgrades, free gifts. Be assertive without being aggressive and sob stories are okay used sparingly.
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Quentin Long is the Co-Founder and Managing Director of Australian Traveller Media. Quentin is a sought-after travel media commentator. He is Australia’s most trusted source for travel news and insights, having held weekly radio segments across the country since 2006, and regularly appearing on Channel 9’s Today and A Current Affair programs from 2010. Don't ask him his favourite travel experience as that's like asking him to choose a favourite child. However he does say that Garma Festival is the one travel experience that changed him the most.
Feeling peckish? These hotel restaurants prove the best weekend escapes are ones planned around noshing in-house.
Forget club sandwiches and lobby house wine; the folks at Hilton clearly missed the memo that stated that the dining experience should be a business trip afterthought.
Instead, they’re leading with their core belief that incredible dining should be the cornerstone of every travel experience: the long breakfasts with usually good flat whites, the golden hour cocktails, and the local flavours you’ll talk about long after you’ve returned home.
The result? We’ll let the following Hilton hotel restaurants do the talking.
1. Together & Co, Busselton
Sit down to the family-friendly Together & Co.
Nothing pairs better with the iconic Busselton Jetty and the beaches of Geographe Bay (both mere moments away) than the relaxed coastal charm of Together & Co, Hilton Garden Inn Busselton’s on-site restaurant.
Offering a relaxed, light-filled and family-friendly atmosphere with an open kitchen, Together & Co somehow appears unfussy on the surface, yet maintains a myopic focus on showcasing the best of local ingredients (regulars swear by the flame-grilled octopus, as well as their perfectly cooked steaks).
Keen to stay put for a drink? Together & Co Bar offers an extensive wine list, cold beer on tap, a crafted cocktail selection and a bar bites menu.
2. Cafe Sunrise, Cairns
Start the day with breakfast favourites.
At Hilton Cairns, dining and drinking options are plentiful – even without the Executive Lounge (open to Executive Room and Executive Spa Room guests who can enjoy continental breakfast, light refreshments and a nightly drinks and canape experience).
Cafe Sunrise starts the day with breakfast favourites, from fluffy pancakes to an omelette station, while Edge Terrace is made for a wind-down cocktail. At Gin Social, shared plates and succulent mains showcase fresh produce, and poolside dining comes with a playful bonus: call the ‘Popsicle Hotline’ for a complimentary fruit ice-block.
3. The Vine Room, Cairns
Enjoy Mediterranean-inspired eats by the pool.
In DoubleTree by Hilton Hotel Cairns, Atrium Restaurant’s breakfast buffet offers more than 100 options, but don’t check out before dining at The Vine Room, a Mediterranean-inspired restaurant and bar pairing Tropical North Queensland produce with southern European flavours. A herby prawn risotto overlooking the Coral Sea? Yes please. Just be sure to leave room for Le Petit Chef, an immersive 3D dinner theatre experience where a tiny animated chef leads a culinary adventure to remember.
4. PepperBerry Restaurant, Darwin
Taste an award-winning menu, shaped by First Nations culture and residents.
Shaped by First Nations culture and residents from over 100 nationalities, Darwin’s dining scene has more character than most. It’s something to keep in mind as you consider Hilton’s trio of perfectly located properties (and its onsite restaurants).
At Hilton Darwin, PepperBerry Restaurant is the flagship, an award-winning upscale establishment where modern Australian cuisine is sharpened with native bush spices and superfresh NT produce. The multi-sensory dining experience that is Le Petit Chef is available here too, as is the option to enjoy lighter meals and cocktails at Palm Court Bar & Lounge, a premier spot favoured by locals.
5. Catch Restaurant, Surfers Paradise
Lean into the Gold Coast lifestyle at Catch Restaurant.
When you’re staying in a property located in the heart of Surfers Paradise, you’ll want to make sure you’ve got stamina for all the nearby attractions and happily, Hilton Surfers Paradise Hotel & Residences has you covered with some stellar options.
Start the day with breakfast at Catch Restaurant, the hotel’s signature eatery, which is inspired by the vibrant Gold Coast lifestyle. Make a reservation for dinner (Wednesday to Saturday nights only), where the focus is on sustainably sourced seafood, steaks and pasta.
Elsewhere, Ms Margot’s Bar & Eats, a coastal-inspired restaurant facing the buzzing Orchid Avenue strip, remains a crowd favourite thanks to its tapas menu (think coconut king prawns and fried honey haloumi bites), flatbreads and signature cocktails, but why not also treat yourself to its High Tea offering?
6. Saltbush, Alice Springs
Taste native bush flavours at Saltbush.
Set against a red desert backdrop, DoubleTree by Hilton Hotel Alice Springs feels like a palm-fringed oasis, but it’s the property’s dining offerings which anchor you firmly in the outback.
Saltbush, where buffet breakfasts roll into contemporary Australian lunches and dinners incorporating native bush flavours, remains a popular choice. The restaurant’s signature dishes include outback tenderloin koftas, lemon myrtle pannacotta and a classic outback pie made with kangaroo meat.
For an upscale dining experience, award-winning Hanuman Restaurant isn’t to be missed.
Also part of DoubleTree by Hilton Hotel Alice Springs and located on the banks of the Todd River, expect a pan-Asian menu combining Thai, Indian and Nonya (Straits Chinese) cuisines. And why not finish up with a post-meal drink or snack at The Deck Bar & Eatery, a relaxed outdoor space where cocktails are served under a canopy of stars?
