Top 10 services all airports must have

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Ever wondered how long you’ve wasted just waiting around at airports: in transit, delayed or just turned up too early? Steve Madgwick has…

But as the waiting is (to a certain extent) inevitable, the peops at Australian Traveller started wondering what new services could Australian airports have that would help melt away those wasted hours constructively (or otherwise). Some airports already have them, some need them and some will likely never get them, but here are 10 services that we think all airports should have!

1. Sleep capsules

Thinly padded waiting lounges or pulling up your own patch of carpet no longer cuts it, we want sleeping pods, like the ones in Abu Dhabi Airport. The by-the-hour chairs have a shutter over the top and, most importantly, fold completely flat.

2. Nail bar

Instead of having to worry about finding someone to buff and polish you at your destination, why not check in and have them done instead of staring at the departures board. Saves you having the “nail file isn’t a weapon" argument going through security too.

 3. Showers

First and business class aren’t the only jets setters that deserve a proper freshen-up. We mean real, sparklingly clean showers with proper vestibules where your carry-on won’t get saturated. Fresh towels are a must too (because who carries around a spare Missoni in their hand luggage) so be prepared to pay a few dollars for the experience.

4. Running Track/Gym/golf driving range

All that space and all that plane food means the couple of hours’ delay might be a sound time for a couple of laps around the terminal. In-terminal by-the-minute gym equipment would also be good way to help prevent deep vein thrombosis onset. Obviously, must be used in conjunction with the posh showers mentioned above.

 5. Personal cinemas

Sick of staring at the 24 news feed on the terminal television monitors? What about intimate, one-person rooms where you can pay a little spare change for a variety of shows, tailored to your length of wait? Plane coming soon: An episode of The Big Bang. Long delay: Start with one episode of Game of Thrones and work you way through as required.

Need tips, more detail or itinerary ideas tailored to you? Ask AT.

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6. Masseuses

Some airports in Australia already have massage shops, such as Mandarin Massage at Sydney Airport, but we believe that they are must – and the more choice the better value (theoretically at least). Nothing calms you down for a long-haul flight like a good shoulder rub (matched with a nice glass of Sémillon as well).

 7. Segways

Last-minute purchase at the other end of the ridiculously long terminal? No problem, jump on your complimentary Segway (stand-up electric scooter). We suggest designated Segway-only lanes to prevent Seg-and-runs.

 8. Local produce restaurants

Airports worldwide can feel generic, sterile and lacking in local flavour. We think that Cooper’s Alehouse at Adelaide airport is setting a great example of showcasing truly local products. Restaurants serving regional wines and locally grown produce should be mandatory, perhaps displacing a few of the overpriced multinational takeaways along the way.

 9. Funpark for the kids

Some airports, such as Singapore’s Changi, cater for kids, with its four-storey slide, but we think airports should go one step further. Long delay and the kids are screaming? Jump on the in-terminal roller coaster and scare the wait out of them.

10. Hairdresser/barber

We think the guys would feel oh-so practical using their delay time to get a trim from a good ol’ fashioned (reasonably priced) barber. Not sure how women’s hairdresser would go though – a couple of hours is not quite long enough to build up that ‘special’ trust.

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The secret Sydney suite life: a luxury under-the-radar stay right on the harbour

    Kate Bettes Kate Bettes
    This winter, these secret Sydney harbour suites are the staycation we’ve been looking for.

    Whether it’s the crisscrossing ferries or the white sails of the Opera House rising out of blue depths, Australia’s biggest city lives for its harbour. But while locals might glance at that watery expanse on their daily commute across the Bridge, it can still be hard to truly connect with Sydney’s maritime soul. The secret: seeing the harbour eye-to-eye, right at water level. And what better place to submerge yourself in that energy than sleeping there? That’s where Pier One Sydney Harbour comes in (and with new all-inclusive bed and breakfast benefits, there’s even more to love).

    All-inclusive VIP benefits

    Who Is Elijah Amenities at Pier One Sydney Harbour
    Book in for the all-inclusive VIP treatment.

    The hard truth is that it will be very difficult to tear yourself away from your ultra-luxurious harbour home-away-from-home to explore the city. If you want to make leaving even harder, opt for Pier One’s all-inclusive VIP treatment.

    The Bed and Breakfast with Suite Benefits package turns up the volume on what is already the ultimate staycation, with complimentary valet parking, daily breakfast for two and turndown service. The biggest perk? Enjoy a bottle of French champagne every day during your whole stay

    Pier One Sydney Harbour

    Pier One Sydney Harbour
    Step into a piece of history with all the modern comforts. (Credit: Dave Wheeler)

    The five-star Pier One Sydney Harbour is quite literally old Sydney through and through. Built on what was once a working cargo wharf and the passenger terminal for those heading to the North Shore before the bridge was constructed, the heritage building sits right between the tangle of cobblestones, pubs and alleyways of The Rocks and the historic docking zone of Walsh Bay – at the centre of the city’s old sea trade.

    If knowing the hotel’s history isn’t enough to get your sea-longing going, the interior design certainly will. As soon as you step up to the concierge desk in the lobby of the restored building – which underwent a $15 million redevelopment in 2019 – you’re immersed in Sydney’s seafaring tale. Weathered wood panelling and white marble floors surround you, while loop lighting installations hover above the bar island just beyond, ringed with stools ready for intimate, martini-tinted conversations. Steel rivets and timber beams speak to its past, and glass-walled views anchor you firmly in the present-day life on the harbour.

    Pier One Suites

    Pier One Sydney Harbour admiral suite
    Enjoy incredible views from your suite.

    Across the 189 rooms and suites built on and over the water, the maritime theme continues. Sculptural aged brass fittings, exposed girders, colour schemes that evoke shifting currents, and mirrors that reflect ripples that – depending on your booking – sit just metres from your pillow.

    United on theme yet unique in set-up, each room or suite is different. On the ground floor, dog-friendly rooms with direct access to the pier are all prepped for pampered pups, while others have views and even balconies overlooking Walsh Bay, the Bridge and the Harbour.

    But the 19 suites step things up even more. Gaze out through floor-to-ceiling windows, or get even closer. Your private balcony is made for sipping a Nespresso coffee on as the sun comes up – or soaking in the bathtub of the Admiral Suite on the deck, a drink from the locally stocked mini bar in hand. This mini bar was recently completely transformed, so you have more Aussie favourites to choose from, including alcohol and snacks.

    Dining at Pier One

    Pier Bar Pier One Sydney Harbour
    Settle in for an afternoon of good drinks and views.

    Once you’re checked in, start your afternoon with a spritz at PIER BAR – or arrive by boat via the private pontoon if the occasion calls for it – and settle into one of the cabanas. Weekdays bring Happy Hour (or ‘sunset hour’ at Pier One); weekends bring the DJs. After an even sweeter experience? The Everyday Creamery and Matcha Kiosk is slinging mango and vanilla soft serve – classic and those spiked with Midori and gin alike.

    PIER Dining is an ode to contemporary Australian flavours across the terrace, pier and dining room. On its seafood-leaning menu are Sydney rock oysters from Merimbula, potato scallops with salmon roe and crème fraîche, chicken with melting sundried tomato butter, vodka rigatoni with Shark Bay prawns. And the ‘Pierlova’ – that’s pavlova with chocolate, dulce de leche and banana is worth saving room for. Make sure to ask for the wine list – it’s 100 per cent Australian drops.

    Around town

    luna park, sydney opera house and sydney harbour bridge
    Explore the neighbourhood during your stay. (Credit: Destination NSW)

    If you’re strong enough to polish off just one last pastry from the breakfast buffet and walk out the door, we applaud you. Luna Park across the harbour beckons with its wide grin, while a glance upward might spur you to climb the Bridge’s famous iron arches. The Opera House – just across Circular Quay from the Museum of Contemporary Art – sings out for a concert.

    You’ll want to book ahead for those hot-ticket performances at Sydney Theatre Company and Sydney Dance Company, just a few minutes’ walk south of the hotel. Ten minutes further brings you to the waterfront bars, restaurants and clubs of Barangaroo, or the karaoke, gardens and dim sum of Chinatown further afield.

    Keep the mellow of your weekend getaway going with a stop at Barangaroo Reserve, watching the yachts go by – all before returning for that Sydney sundowner at Pier One.

    Ready to make that Pier One stay a reality? Book the ultimate Sydney staycation at pieronesydneyharbour.com.au